Your journey with The Eclat Jewel is important to us. Below you’ll find answers to questions about our charming products, delivery services, and more. Like the carefully selected charms in our collections, we’ve curated these answers with care.
About Our Products
What types of products does The Eclat Jewel offer?
Our collection is as diverse as the stories our customers want to tell. We specialize in:
- Charm bracelets and necklaces with meaningful dangle charms
- Elegant handbags including crossbody, hobo, and travel styles
- Footwear ranging from stylish boots to comfortable flats
- Practical yet beautiful accessories like compact boxes and key fobs
- Men’s accessories including belts and wallets
Are your charms compatible with other brand bracelets?
Like unique friendships, most of our charms are designed to mingle beautifully with other quality charm bracelet systems. However, for optimal fit and security, we recommend using them with our own bracelet collections.
Ordering & Account
How do I create an account?
Creating an account is as simple as adding your first charm to a bracelet! During checkout, you’ll have the option to register by providing your email address and creating a password. This will allow you to track orders, save favorites, and enjoy faster future checkouts.
I forgot my password. What should I do?
Don’t worry – even the most carefully curated collections sometimes need reorganizing. Click “Forgot Password” on the login page, and we’ll send you instructions to reset it, just like finding the perfect charm to complete your look.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We protect your information with the same vigilance as we would our most precious charm collections. Our checkout process uses industry-standard encryption to ensure your details remain private.
Shipping & Delivery
Where do you ship?
From our home in Anchorage, we ship worldwide – like sending little pieces of Alaska across the globe. We currently cannot deliver to some remote areas in Asia, but we’re constantly expanding our reach, much like adding charms to a growing collection.
What are my shipping options?
We offer two ways to bring our treasures to you:
- Express Shipping ($12.95 USD): For when your story can’t wait (1-2 business days processing + 10-15 day delivery via DHL/FedEx)
- Complimentary Standard Shipping: On orders over $50 (1-2 business days processing + 15-25 day delivery via EMS)
How can I track my order?
Once your order begins its journey, we’ll send you tracking information – your personal roadmap to your treasures. You can follow its progress just like tracing the path of the North Star that inspires our collections.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Like a charm that doesn’t quite fit your story, if any piece doesn’t speak to your heart, you may return it in its original condition with all packaging. Some exclusions apply to personalized items.
How do I initiate a return?
Contact our Anchorage team at [email protected] within 15 days of receiving your order. We’ll guide you through the process with the same attention to detail we give to designing our charms.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund. Like waiting for the perfect charm to arrive, please allow 7-10 business days for the refund to appear in your account.
Contact Us
How can I reach customer service?
Our team in Anchorage is always here to help at [email protected]. We respond to inquiries with the same care we put into selecting each charm in our collections – typically within 24 hours.
Where is The Eclat Jewel located?
Our home is at 19803 North Mitkof Loop, Anchorage, AK 99577, where Alaska’s inspiring beauty influences every piece we create. While we don’t have a physical storefront, our online boutique is always open for your browsing pleasure.
We hope these answers help guide your journey with The Eclat Jewel. For any other questions, don’t hesitate to reach out – we’re honored to be part of your style story.