At The Eclat Jewel, we craft each charm and accessory with meticulous care, just as we approach your complete satisfaction. If your treasure doesn’t spark joy as expected, our returns policy ensures a seamless process to restore your delight.

Our Return Promise

We accept returns of unworn, undamaged items with original packaging within 15 days of delivery. Like the clasps on our finest charm bracelets, we’ve designed this policy to be secure yet flexible for your needs.

Note on Final Sale Items: Personalized charms (engraved items) and clearance merchandise are like one-of-a-kind jewels—they cannot be returned or exchanged.

Simple Return Process

  1. Initiate Your Return: Contact our Anchorage team within 15 days of delivery at [email protected] with your order number and return request.
  2. Pack with Care: Return items in their original packaging with all tags attached—treat them as you would your favorite charm collection.
  3. Ship Your Return: Send your package to:

    The Eclat Jewel Returns
    19803 North Mitkof Loop
    Anchorage, AK 99577
    United States
  4. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Exchange Process

For exchanges, please follow the return process above and include a note specifying your desired exchange item. We’ll process your exchange once we receive the original item, subject to availability.

Refund Timeline

Once we receive and inspect your return (typically within 3-5 business days):

  • Credit Card/PayPal: Refunds process within 5-7 business days (your bank may take additional time to post)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Refunds will be issued to your original payment method—like carefully placing each charm back in its proper box.

Return Request Template

Use this template to initiate your return:

Subject: Return Request for Order #[Your Order Number]

Dear Eclat Jewel Team,

I would like to return the following item(s) from my order #[Your Order Number]:

• [Item Name] – [Quantity] – [Reason for Return]

Please advise on next steps for my return. I’ve reviewed the return policy and confirm the items are in original condition with all packaging.

Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our international customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Customs/duties fees cannot be refunded

Damaged or Incorrect Items

If your treasure arrives damaged or incorrect, contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a replacement or refund with the same care we give to selecting each charm in our collection.

For any questions about our returns policy, our Anchorage team is ready to assist with the same attention to detail we apply to our jewelry designs.

The Eclat Jewel
19803 North Mitkof Loop
Anchorage, AK 99577
United States
Email: [email protected]