At The Eclat Jewel, we treat every shipment and return with the same meticulous care we apply to crafting our charms and accessories. Whether your treasures are journeying to you or returning to us, we ensure the process is as elegant as our designs.

Shipping Information

We carefully prepare each order for its journey to you:

  • Order Processing: 1-2 business days
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We currently ship worldwide, excluding Asia and certain remote areas. International customers are responsible for any customs duties or taxes.

Our Return Promise

If your treasure doesn’t spark joy as expected, we offer a 15-day return window from the delivery date. Items must be unworn, undamaged, and in their original packaging with all tags attached.

Note on Final Sale Items: Like one-of-a-kind jewels, personalized charms (engraved items) and clearance merchandise cannot be returned or exchanged.

Simple Return Process

  1. Initiate Your Return: Contact our Anchorage team within 15 days at [email protected] with your order number.
  2. Pack with Care: Return items in their original packaging as you would your favorite charm collection.
  3. Ship Your Return: Send to:
    The Eclat Jewel Returns
    19803 North Mitkof Loop
    Anchorage, AK 99577
    United States
  4. Track Your Package: We recommend using a trackable shipping service.

Exchange Process

Follow the return process above and include a note specifying your desired exchange item. We’ll process your exchange once we receive the original item, subject to availability.

Refund Timeline

Once we receive and inspect your return (typically within 3-5 business days):

  • Credit Card/PayPal: Refunds process within 5-7 business days (your bank may take additional time to post)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Refunds will be issued to your original payment method—like carefully placing each charm back in its proper box.

International Returns

For our international customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Customs/duties fees cannot be refunded

Damaged or Incorrect Items

If your treasure arrives damaged or incorrect, contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a replacement or refund with the same care we give to selecting each charm in our collection.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Eclat Jewel Team,

I would like to return the following item(s) from my order #[Your Order Number]:

• [Item Name] – [Quantity] – [Reason for Return]

Please advise on next steps for my return. I’ve reviewed the return policy and confirm the items are in original condition with all packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

For any questions about our shipping or returns policy, our Anchorage team is ready to assist with the same attention to detail we apply to our jewelry designs.

The Eclat Jewel
19803 North Mitkof Loop
Anchorage, AK 99577
United States
Email: [email protected]