Welcome to The Eclat Jewel, where we craft elegant charms and accessories with meticulous care. These Terms and Conditions outline the rules and regulations for using our website and purchasing our treasures. By accessing our site and making purchases, you agree to these terms in full.

Our Commitment to You: Just as we carefully select each charm in our collection, we approach every customer interaction with attention to detail and a commitment to elegant service.

1. Website Use

1.1 Eligibility

To purchase from The Eclat Jewel, you must:

  • Be at least 18 years old or have parental consent
  • Have legal capacity to enter into binding contracts
  • Reside in a region we serve (currently worldwide excluding Asia and certain remote areas)

1.2 Account Responsibility

When creating an account:

  • You must provide accurate and complete information
  • You are responsible for maintaining confidentiality of your login details
  • Any activity under your account is your responsibility

2. Products and Services

2.1 Product Descriptions

We strive to present our charms and accessories with:

  • Accurate descriptions of materials and craftsmanship
  • True-to-life product images (colors may vary slightly due to screen settings)
  • Clear indications of sizing for our footwear and bags

2.2 Availability

Our handcrafted items are subject to availability. If an item becomes unavailable after your order, we will notify you promptly and offer alternatives or a refund.

2.3 Personalization Services

For engraved charms and personalized items:

  • Please review all personalization details carefully before submitting
  • These items are considered final sale and cannot be returned
  • We are not responsible for spelling errors you approve

3. Orders and Payments

3.1 Order Process

Creating an order with us involves:

  • Selecting your treasures and proceeding to checkout
  • Providing accurate shipping information
  • Reviewing all details before final submission

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing

All prices are in USD and include:

  • Cost of the item
  • Our standard packaging

    • Additional charges may apply for:

    • Standard shipping ($12.95) unless order qualifies for free shipping (orders over $50)
    • Customs duties and taxes for international orders (your responsibility)

    4. Shipping and Delivery

    4.1 Processing Time

    Each order is carefully prepared in 1-2 business days before dispatch.

    4.2 Shipping Options

    We offer:

    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
    • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

    4.3 International Shipping

    We currently ship worldwide except to Asia and certain remote areas. International customers are responsible for:

    • Any customs duties or taxes
    • Complying with local import regulations

    5. Returns and Exchanges

    5.1 Return Policy

    We offer a 15-day return window from the delivery date. To qualify:

    • Items must be unworn, undamaged, and in original packaging with tags attached
    • Final sale items (personalized charms, clearance) cannot be returned
    • Original shipping costs are non-refundable unless the return is due to our error

    5.2 Return Process

    To initiate a return:

  1. Contact us within 15 days at [email protected] with your order number
  2. Pack items securely in original packaging
  3. Ship to: The Eclat Jewel Returns, 19803 North Mitkof Loop, Anchorage, AK 99577, United States
  4. Use a trackable shipping service (return shipping is your responsibility)

5.3 Refunds

After we receive and inspect your return (typically 3-5 business days):

  • Refunds process within 5-7 business days to original payment method
  • Your bank may take additional time to post the refund

5.4 Exchanges

Follow the return process and include a note specifying your desired exchange item. We’ll process your exchange once we receive the original item, subject to availability.

6. Intellectual Property

The Eclat Jewel retains all rights to:

  • Our brand name, logos, and trademarks
  • Original jewelry designs and product photography
  • Website content and layout

You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

The Eclat Jewel shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our reasonable control (e.g., customs delays, natural disasters)
  • Improper care or use of our products beyond their intended purpose

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

8. Privacy

Your privacy is as precious to us as our charms. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of the State of Alaska. Any disputes shall be resolved in the courts of Anchorage, Alaska.

11. Contact Us

For questions about these Terms or any other matter:

The Eclat Jewel
19803 North Mitkof Loop
Anchorage, AK 99577
United States
Email: [email protected]

Our Promise: Just as each charm in our collection is crafted with care, we approach every customer relationship with attention to detail and a commitment to elegant service. Thank you for choosing The Eclat Jewel.